Refund & Return Policy
Last updated: June 2026
Your satisfaction is our priority. PureWhite backs every box with a 60-day money-back guarantee — no questions asked.
60-day money-back guarantee
If you are not fully satisfied with your purchase for any reason, simply contact us within 60 days of your delivery date and we will issue a full refund.
No hoops. No lengthy questionnaire. We stand behind the product.
How to request a refund
Email us at support@purewhiteco.com with your order number and a brief note about your experience.
Our support team will confirm your refund within 1–2 business days and provide any next steps (including a return address if a return is required).
Refund processing time
Once your refund is approved, it is issued to the original payment method. Processing time is typically 5–10 business days depending on your bank or card issuer.
Return shipping
In most cases we do not require you to return the product to receive your refund. If a return is needed (e.g. for a defective or incorrect item), we will cover the return shipping cost.
Damaged or incorrect items
If you received a damaged or incorrect item, contact us immediately at support@purewhiteco.com with your order number and a photo. We will replace or refund it at no extra cost.